Key information
- 30 days return window
- 10 days refund processing
- No restocking fees
- Customer pays return shipping costs
Return Process
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt and/or proof of purchase.
To start a return, you can submit a return request to the following email sales@hvacsup.com. Items sent back to us without first requesting a return will not be accepted. If your return is accepted,
The customer is responsible for return shipping cost.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Cancellations
Do you need to cancel your order? Contact us at sales@hvacsup.com as soon as possible, attach your order number as well please.
If you are too late, you can always proceed with the standard return process - we do not have a restocking fee, so you will pay only the return shipping costs.
Damaged orders
In the unlikely case your items arrived damaged, it is important you reach out to us at sales@hvacsup.com within 24 hours. Attach pictures of the damage, your order number and a short explanation. Our customer support team will get in touch ASAP to remedy the situation.
Contact
HVACSup by Hope's Feather LLC
2712 Loker Avenue West #1136, Carlsbad, California 92010
United States
DUNS: 010021741
Phone: +1 917-628-2132
Mail: sales@hvacsup.com
Business hours:
Mo-Fri: 9pm - 5am PST